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Shipping

ZENTAI Living will choose an appropriate freight forwarder on your behalf to send your goods.

PLEASE NOTE WE DO NOT SHIP TO PO BOXES BECAUSE WE USE COURIERS.

Our company of choice for most standard shipments is Border Express ( it is a signature on delivery , door to door service excluding weekends and public holidays ) — thanks to a special bulk agreement we can offer you competitive shipping rates and secure handling of your goods.

PLEASE NOTE:

Border Express only deliver to street addresses ONLY. Border Express will NOT deliver to postal boxes and post offices.

Please note: Border Express freight is a “door to door” service, which means goods are only being delivered to your front door. You can also nominate, prior to dispatch, for goods to be left in your garage or another safe place (at your own risk). Zentai will not be responsible for goods missing when authority to leave has been given.  The Border Express drivers will not be able to assist you with moving your items inside your home or up a flight of stairs.
If you require assistance to move bulky or heavy items inside your home, you might have to arrange this with friends or neighbors. If you can't find convenient help please place your order by phone, and we will do our best to arrange delivery through a removalist. Please be aware that cost for this freight option might be different.

All online calculations for freight are based on Border Express rates. Border Express is a reliable large national carrier with regular deliveries from Monday to Friday. It's not possible to arrange for weekend deliveries.

PLEASE NOTE: since all truck routes are logically sorted by region/suburb an accurate delivery time cannot be given; usually the truck will arrive sometime before mid afternoon. You may contact Border Express directly to arrange either a more accurate time, or a drop-off of your goods at a secure location of your choice. Otherwise drivers are advised to deliver only in person. If you miss the driver a note will be left at your door to contact TNT for alternative arrangements.

For large and/or bulky orders we might choose a removalist company to save on freight expenses. For small orders removalists are usually more expensive, but offer the convenience of Saturday delivery for a surcharge. Please call our office prior to placing such orders (eg. complete bedroom suites, several chests of drawers, lounge suites, entertainment units, etc.).

Border Express orders can be tracked through their online service - after dispatch you will receive your Tracking Number.